If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from The Detail Garage, LLC voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

• Only services included in your order and additional services authorized by The Detail Garage, LLC are covered under our service guarantee. Any services not authorized by The Detail Garage, LLC are at customer's own risk.

• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of The Detail Garage, LLC.

• Any claims must be filed within 48 hours of the completion of the service by emailing (support@thedetailgarageohio.com). Pictures of the unsatisfactory portion of the service must be emailed to support@thedetailgarageohio.com within 24 hours of the claim being made.